Section 01
Membership & Enrollment
Membership in SRQ Home Guardian & Concierge is available to property owners within our service area (Sarasota, Longboat Key, Siesta Key, Casey Key, and surrounding Sarasota County communities). Membership is per property — each additional property requires a separate membership.
Memberships begin on the date your first payment is processed and remain active on a month-to-month or annual basis. Services are only available to active members in good standing.
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Membership is non-transferable. It may not be transferred to another person, property, or used for commercial rental operations (e.g., Airbnb, VRBO, or short-term rental management).
Section 02
Home Inspections
Inspections are scheduled visits to your property conducted by our team. Each visit includes a full interior and exterior walkthrough with photo documentation delivered to you the same day.
Scheduled Visits by Plan
| Plan | Included Visits | Advance Notice |
|---|
| Essential | 2 per month | 48 hours |
| Coastal | 4 per month | 48 hours |
| SRQ Care | Weekly (up to 5/month) | 24 hours |
| Estate Care | Up to 2 per week | 24 hours |
| Sarasota Life | Up to 2 per week | 12 hours |
Important Rules
- Unused visits do not roll over to the following month.
- Additional visits beyond your plan's included amount are available at member add-on rates.
- We will not enter the property if access cannot be safely obtained.
- Emergency inspections (e.g., after a storm or reported incident) are prioritized and do not count toward your monthly allotment.
Section 03
Hurricane Preparation & Recovery
Hurricane services are included in Coastal, SRQ Care, Estate Care, and Sarasota Life plans. Essential plan members may add hurricane services at the member add-on rate per event.
We begin preparation when a storm is projected to affect Sarasota County and a watch or warning has been issued. Post-storm assessment begins as soon as conditions are safe for entry.
Scope & Limitations
- Hurricane services cover your primary enrolled property only.
- We work with hurricane shutters, impact windows, or storm panels already installed at your property. Installation of new systems is not included.
- Outdoor furniture, potted plants, and decorative items will be secured or stored — extremely large or permanently anchored items are excluded.
- Generator operation and fuel management is covered for monitoring and checks only. Fuel procurement or generator repair is coordinated through vendor coordination.
- Post-storm contractor coordination is included. Actual repair costs are your responsibility.
- We are not liable for damage that occurs despite preparation or for circumstances beyond our reasonable control (e.g., catastrophic storm surge, direct impact).
Section 04
Transportation Services
Transportation is available to SRQ Care, Estate Care, and Sarasota Life members, and as an add-on for Essential and Coastal members at member rates.
Trip Allotments by Plan
| Plan | Trips Included | Advance Booking |
|---|
| SRQ Care | 2 trips/month | 24 hours minimum |
| Estate Care | 4 trips/month | 24 hours minimum |
| Sarasota Life | Unlimited (fair use) | 12 hours minimum |
Rules & Restrictions
- All transportation is within Sarasota County. Trips outside county lines (e.g., Tampa, Fort Myers) require advance arrangement and may incur additional charges.
- Unused trips do not roll over to the following month.
- A "trip" is defined as one-way point-to-point transport (e.g., home to airport = 1 trip; airport pickup = 1 trip).
- Sarasota Life "unlimited" transportation is subject to fair use. We reserve the right to limit use that exceeds reasonable personal transportation needs (more than 2 trips per day on average).
- Transportation is for the member and their immediate household or guests — not for third parties or commercial purposes.
- We reserve the right to decline transportation requests that conflict with other member commitments or staffing availability. We will notify you as early as possible in such cases.
Section 05
Concierge & Reservation Services
Concierge services are available to SRQ Care and above. Sarasota Life members receive unlimited requests within the scope defined below.
Request Limits by Plan
| Plan | Monthly Requests | Response Time |
|---|
| SRQ Care | Up to 4 requests | Within 24 business hours |
| Estate Care | Up to 8 requests | Within 24 business hours |
| Sarasota Life | Unlimited (fair use) | Within 12 business hours |
Scope of Concierge Services
- Concierge covers Sarasota-area lifestyle requests: restaurant reservations, local event tickets, spa bookings, grocery coordination, and similar personal arrangements.
- We act as a coordinator — final booking costs, tickets, or purchases are the member's responsibility unless otherwise agreed.
- We do not provide legal, medical, financial, or professional advisory services.
- We will not fulfill requests that are illegal, unethical, or outside reasonable lifestyle scope.
- "Unlimited" on Sarasota Life is subject to fair use. We define fair use as requests consistent with personal lifestyle management — not operating a business or delegating an unreasonable volume of tasks simultaneously.
- Only one active complex request will be handled at a time per member. Simple requests (e.g., a restaurant reservation) do not count toward this limit.
Section 06
Vendor Coordination
Vendor coordination means we schedule, grant access to, and oversee the work of service providers at your property — and report back to you. You choose your vendors. We do not impose our own.
What's Covered
- Routine and recurring service vendors: lawn care, pest control, pool service, cleaning, HVAC maintenance, appliance repair, and similar.
- One-time service calls that can be completed in a single visit or short engagement.
- We will provide access, supervise the work where appropriate, and submit a report to you.
What's Not Covered
- Full construction or major renovation project management (multi-week or multi-contractor projects).
- Acting as a general contractor or signing contracts on your behalf.
- Payment of vendor invoices — all payments remain your direct responsibility.
- Warranty or quality disputes with vendors — we facilitate but do not assume liability for vendor workmanship.
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If you require full renovation project oversight, this can be arranged as a separate custom agreement. Contact us to discuss.
Section 07
Smart Home Monitoring
Smart home monitoring is available as an included feature (Coastal and above) or as a monthly add-on. We interface with your existing smart home systems — we do not install hardware.
Scope & Limitations
- We manage thermostat settings, check security system status, monitor smart locks, and respond to alerts from your existing devices.
- You must grant us appropriate access credentials. We store these securely and use them only for your property management.
- We are not responsible for hardware failures, internet outages, or system malfunctions beyond our control.
- Alert response means we will investigate, document, and notify you. Emergency dispatch (police/fire) is coordinated with your approval unless there is an immediate safety threat.
- We do not provide 24/7 live monitoring — alerts are reviewed during active business operations and responded to on a priority basis.
Section 08
Welcome Home Package
The Welcome Home Package is available as an add-on to any membership plan. It prepares your home for your arrival — fresh flowers, stocked essentials, linens turned down, climate set, and lights on.
Rules & Restrictions
- Minimum 48-hour advance notice required. Rush requests (under 48 hours) may be accommodated with a $40 surcharge, subject to availability.
- Supply costs (groceries, flowers, consumables) are billed at actual cost with zero markup. You will be invoiced for supplies separately.
- Does not include professional cleaning — cleaning can be arranged through vendor coordination.
- Available for the enrolled member's personal arrivals only — not for rental turnover, guest programs, or commercial use.
- No limit on frequency for active members, but requests must be scheduled individually.
Section 09
Estate Care Services
Estate Care and Sarasota Life plans include oversight of pool, dock, waterfront, and generator systems. This is monitoring and coordination — not direct maintenance or repair.
What Estate Oversight Covers
- Visual inspection and condition reporting for pool, spa, dock, seawall, and waterfront areas.
- Generator fuel level checks and test-run coordination (actual fuel procurement through vendor).
- Coordination with your pool or marine service provider — we do not perform chemical treatments or mechanical repairs.
- Guest suite preparation for the member's personal guests — not for short-term rental or commercial hospitality operations.
- Seasonal property transitions (e.g., snowbird opening/closing checklist, furniture setup/storage).
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Guest suite prep is for your personal guests only. Members using the property for Airbnb, VRBO, or any short-term rental platform are not eligible for guest suite prep services under their membership and will need to arrange these separately.
Section 10
Billing & Cancellation
Monthly Plans
Monthly memberships are billed on the same date each month. Your membership renews automatically unless cancelled. Cancellation takes effect at the end of the current billing period — no refunds are issued for partial months.
Annual Plans
Annual plans are billed in full upfront at a 15% discount. Annual memberships are non-refundable after 30 days from the start date. Within the first 30 days, a prorated refund (minus services rendered) may be issued at our discretion.
Add-On Services
Add-on services (transportation, concierge requests, Welcome Home Package, etc.) are billed at the time of service or at month-end, depending on the service type. Supply costs are invoiced separately at actual cost.
Non-Payment
- Memberships more than 10 days past due will be suspended. Services resume upon payment.
- Memberships more than 30 days past due will be terminated. Reinstatement requires a new enrollment.
- Outstanding balances must be settled before services resume.
Section 11
Liability & Limitations
SRQ Home Guardian & Concierge carries general liability insurance and operates professionally and in good faith at all times. However, our liability is limited as follows:
Limitations
- We are not liable for pre-existing property conditions, latent defects, or issues that are not reasonably discoverable during a routine inspection.
- We are not liable for damage caused by natural disasters, acts of God, or events beyond our reasonable control — including hurricane damage despite preparation.
- Our total liability for any single incident shall not exceed the equivalent of three (3) months of your membership fees.
- We are not liable for the quality of work performed by third-party vendors we coordinate. Vendor disputes are between you and the vendor.
- We are not responsible for losses resulting from smart home system failures, internet outages, or hardware malfunctions.
Nothing in these terms limits our liability for gross negligence or willful misconduct.
Section 12
Fair Use & Member Conduct
Our memberships are designed for personal residential property care. They are not intended — and may not be used — for commercial property management, rental operations, or any purpose that would place unreasonable demands on our team.
Fair Use Policy
- "Unlimited" features (inspections, transportation, concierge) are subject to reasonable personal use. We define reasonable use as consistent with the purpose of each service as described in these terms.
- We reserve the right to convert a member to a more appropriate plan or negotiate a custom agreement if usage consistently and materially exceeds reasonable personal use patterns.
- We will always notify you before taking any such action and work with you to find a fair solution.
Member Responsibilities
- Ensure we have current access credentials, codes, and contact information at all times.
- Notify us of any changes to your property (construction, new systems, new vendors) that affect our services.
- Treat our team with respect. We reserve the right to terminate membership for abusive behavior with no refund obligation.
- Comply with all applicable laws regarding your property and its use.
These terms were last updated April 2026. SRQ Home Guardian & Concierge reserves the right to update these terms with 30 days written notice to active members. Continued membership after notice constitutes acceptance of updated terms. For questions, contact us at srqhgc@gmail.com.